Frequently Asked Questions
Find answers to common questions about our sleep products
How long does it take for a Novilla mattress to expand?
Most Novilla mattresses expand within 24 hours, though we recommend waiting up to 72 hours for the foam to fully reach its original shape and firmness.
Do your mattresses come with a trial period?
Yes, we offer a 30-night sleep trial to ensure you are completely satisfied with your purchase.
Are Novilla mattresses CertiPUR-US certified?
Absolutely. All our foam is CertiPUR-US certified, meaning it is made without ozone depleters, mercury, lead, or other heavy metals.
Can I use my Novilla mattress on an adjustable base?
Yes, our memory foam and hybrid mattresses are designed to be compatible with most bed frames, including adjustable bases, slats, and box springs.
Does the mattress have a scent when first unpacked?
A slight 'new mattress' smell is normal upon opening. This is harmless and will dissipate within a few days in a well-ventilated room.
How do I clean my Novilla mattress cover?
Most of our covers are removable and machine washable on a gentle cycle. We recommend air drying to prevent shrinkage.